FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are Verozy® automatic cat feeders safe for my pet?**
A: Yes! Verozy® products are crafted from non-toxic, pet-safe materials. Each item undergoes rigorous quality checks to ensure your cat’s safety and enjoyment.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international shipping may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your package on the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@verozy.shop with photos, and we will provide a replacement or refund promptly.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Customs fees, import duties, or taxes may apply, which are the customer's responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need help.
**Contact Information**
📞 Phone: +852 2741 4648
🏢 Address: GRANDYIELD KNITTERS LIMITED, 883 Cheung Sha Wan Road, Rm 414, 4/F, Elite Ind'l Ctr., Cheung Sha Wan, Kowloon, Hong Kong
📧 Email: service@verozy.shop
**Q: Are Verozy® automatic cat feeders safe for my pet?**
A: Yes! Verozy® products are crafted from non-toxic, pet-safe materials. Each item undergoes rigorous quality checks to ensure your cat’s safety and enjoyment.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international shipping may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your package on the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@verozy.shop with photos, and we will provide a replacement or refund promptly.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Customs fees, import duties, or taxes may apply, which are the customer's responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need help.
**Contact Information**
📞 Phone: +852 2741 4648
🏢 Address: GRANDYIELD KNITTERS LIMITED, 883 Cheung Sha Wan Road, Rm 414, 4/F, Elite Ind'l Ctr., Cheung Sha Wan, Kowloon, Hong Kong
📧 Email: service@verozy.shop